LUXE TRADE respects your privacy because it guarantees the complete confidentiality of the information you provide to us. Only data such as email and name are stored in our database in order to improve our relationship. This way, we can always offer you the best products and services.
All of our eCommerce technology is focused, in addition to good functionality, on the security of user data, including personal and payment information.
Your credit card number is only used by the payment processor and only during the purchase phase, and is not, in any way, stored in the files after the transaction. The financial transaction is carried out only through the payment gateway offering complete security in the purchase.
Your email address will only be used to contact you about your orders or publicize promotions and launches on our website, and may be canceled by you at any time.
The sharing of our customers' personal information can only happen, solely and exclusively under court orders for investigations, as well as at the customer's own request.

The Consumer authorizes the use of their CPF to issue invoices to pay for product intermediation at the time of purchase.
If you have any questions or suggestions regarding our privacy policy, please get in touch.

LUXE TRADE guarantees the security of your purchase and respects your privacy.

Our product exchange policy aims to provide the customer with complete security in relation to the products purchased in our store.
All of our products are guaranteed against manufacturing defects.
We also exchange products that were different from those ordered by the customer.
If you receive a product from us with a manufacturing defect or different from what you ordered, follow the following steps to exchange it:
If the 7 working days have passed and the product has a defect or defect, please contact us, informing us of your CPF, order number, the product to be returned and the defect.
As soon as we receive the email, we will send your request to our quality department for verification. Authorization from this sector will be required for a possible exchange to be made. Analysis carried out, we will get back to you with our opinion and whether an exchange will be necessary.
The deadline for an exchange to be requested for this reason is 90 days after receiving the product.
Please note, we will not make exchanges or refunds after this period.

1.Your complaint will be analyzed within a maximum of 7 working days and, once the problem is identified, we will contact you via email and you will be able to choose one of the following alternatives:


.Receive a refund of the amount paid.
.Receive a new product equal to the one ordered.
.Receive a product of similar value.
.Receive a coupon with the value of the product to use on future purchases.

According to the CDC (Consumer Protection Code), requests to cancel virtual purchases must be made within 7 business days after the date of receipt.
For credit card refunds, our financial department has a maximum period of 7 business days to process with the credit card operator and the deadline for the balance Returning to your credit card takes up to 120 days according to the card operators and depends on the closing of your invoice.
If it is necessary to make a refund, it will be made to a current account within a maximum period of 10 business days after the quality analysis and can only be made to an account with the same CPF that was used on our website.
In the case of products returned without prior communication, after the deadline, with missing or missing items, without the label or invoice, they will be sent back to customers.
The same goes for exchanges that are rejected after the products have been analyzed by our quality department. They will be resent to customers via Sedex collect and the freight for this reshipment must be paid by the customer.
Attention: LUXE TRADE is not responsible for shipping costs for returns followed by refunds, chargebacks or exchanges for other products, this expense is the customer's responsibility.

We work with international suppliers from the United States, Europe and Asia, to always guarantee the best price and the best quality!
Our suppliers will ship your product directly from the factory to you.
Delivery time will be between 10 and 25 working days.
If there are customs delays and the order is detained in Brazil, this period until release does not count as delivery time.
We take care to choose suppliers that, in addition to price and quality, also speed up shipping times.
After the stipulated deadline, we recommend that you contact the Post Office to clarify the reason for the delay.
If the post office does not have your order, please contact us immediately so we can check with our suppliers.
If we confirm that there is a problem in the logistics of your order, we will refund your purchase in FULL immediately after these verification steps.
The tracking code for your purchase will be sent by email within 5 to 10 business days after confirming your order.
If your order was made using the Boleto Bancário option, the time between payment and bank clearing can take up to 5 business days.

Decree Law 1,804/80 on imports makes it CLEAR that every Brazilian has the right to import products worth up to $50USD (US Dollars) without any taxes. The vast majority of our products are WELL BELOW this value, not generating any problems of this nature with Customs.
In some cases, the "Tax Problems" status is related to ICMS Protocol 021/2011, which requires the collection of ICMS in the destination state of the various signatory states, which is retained in SEFAZ and will only be released after bureaucratic processes. If this problem arises with your product being taxed, please contact us so that we can assist and TRY to minimize the tax charge.
If the charge is unavoidable and no other recourse can avoid payment, it will be the responsibility of the end consumer!
We ask that you continue to monitor the delivery status using our tracking tool. When it is released, we will request priority for it. We are sorry for the inconvenience caused.